Information We Collect
When you register or use the fl10 platform, we collect various types of information to ensure a smooth, secure, and personalised experience for you. The main categories of information collected are as follows:
Account Information
During registration, you are asked to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity, maintain your account, and allow us to contact you regarding account issues or transactions.
Device & Browser Information
Fl10 automatically records technical information such as your IP address, browser type, operating system, device model, and access time. This data is used to detect suspicious activity, resolve technical issues, and optimise the platform for the range of devices used by Malaysian users.
Payment Information in Malaysian Ringgit
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your payment method, such as your bank account number, account holder name, or e-wallet details. fl10 does not store full credit or debit card information — sensitive payment data is processed through third-party payment providers that comply with industry security standards.
Platform Usage Data
We also collect data on how you use the fl10 platform, including pages visited, games played, session duration, and actions taken. This data helps us improve the user experience and ensure the platform runs smoothly for all our users.
How We Use Your Information
Fl10 uses the information collected solely for legitimate purposes directly related to providing our platform services. The main purposes for which your data is used are as follows:
- Account verification & security — Ensuring only you can access your account and detecting any suspicious login attempts.
- Financial transaction processing — Accurately and securely verifying and processing deposits and withdrawals in RM.
- Customer support — Helping you resolve enquiries, complaints, or technical issues more quickly and effectively.
- Legal compliance — Meeting Malaysian legal requirements, including anti-money laundering regulations and user age verification.
- Platform improvements — Analysing usage patterns to improve fl10's features and overall platform experience.
- Service communications — Sending important notifications regarding your account, transactions, or policy changes that affect you.
Fl10 does not use your data for marketing purposes without your explicit consent. You may opt out of marketing communications at any time through your account settings.
Cookies & Activity Tracking
Fl10 uses cookies — small text files stored on your device — to enhance your experience on the platform. Cookies allow us to maintain your login session, remember your language preference, and ensure the platform functions correctly on every visit.
There are two main types of cookies used by fl10:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. You may disable these cookies through your browser settings.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the fl10 platform.
Data Storage, Security & Third-Party Sharing
How Your Data Is Protected
Fl10 implements comprehensive technical and organisational security measures to protect your personal data. All data transmitted between your device and fl10's servers is secured with 256-bit SSL encryption. Data stored on our servers is safeguarded by strict access controls, where only authorised personnel may access sensitive user information.
While fl10 takes all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for ensuring your account password is strong and not shared with anyone.
Third-Party Sharing
Fl10 does not sell, rent, or transfer users' personal data to third parties for commercial purposes. However, in certain circumstances, we may share information with:
- Payment providers: To securely process deposit and withdrawal transactions in RM.
- Relevant authorities: When required by Malaysian law, court order, or official investigation.
- Technical service providers: That support platform operations, subject to strict confidentiality agreements.
All data sharing with third parties is carried out only to the extent necessary and is subject to appropriate contractual safeguards.
Your Rights as a fl10 User
As a fl10 platform user, you have certain rights regarding your personal data. fl10 is committed to making it easy for you to exercise these rights:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email, and we will respond within a reasonable timeframe.
Right to Rectification
If you find that any information in your account is inaccurate or out of date, you can update it yourself via your account profile settings, or request the fl10 support team to make the correction on your behalf.
Right to Erasure
You may request the deletion of your account and personal data from fl10's systems. However, certain data may need to be retained for a specified period to meet legal requirements or to settle any pending transactions before the deletion is fully carried out.
Policy Updates & How to Contact Us
Privacy Policy Updates
Fl10 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or their registered email address. The updated effective date will be displayed at the top of this page.
Your continued use of the fl10 platform after any Privacy Policy changes take effect will be considered acceptance of the updated version. We encourage you to review this page periodically.
Contact the fl10 Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how fl10 handles your personal data, please reach out to our support team:
- Email: [email protected]
- Frequently Asked Questions: Visit the Frequently Asked Questions us for prompt answers to common enquiries.
The fl10 team will endeavour to respond to all privacy-related enquiries in a timely manner. We value your trust and are committed to handling your personal data responsibly.
Questions About Your Data Privacy?
The fl10 team is here to help. Check our FAQ or log in to manage your account privacy settings directly.