Fl10's Commitment to Safe Gaming
Fl10 believes that online entertainment should be a source of fun and relaxation, not stress or problems. That is why we built this platform with user well-being at the forefront, not just profit.
We offer a range of features and information to help users take control of their own gaming experience. fl10 takes our social responsibility seriously and actively works to identify and support users who may need additional help.
Remember that online gaming is for entertainment. Never play with money you cannot afford to lose, and always take care of your basic needs and daily responsibilities before playing on fl10.
Recognise the Signs of Risky Behaviour
It is important to spot the early warning signs before gaming becomes a problem. Pause and reflect if you find yourself in any of the following situations:
Playing longer than planned, skipping meals, staying up late, or neglecting daily responsibilities because of gaming.
Using borrowed money, emergency savings, or funds meant for other essential needs just to keep playing.
Continuing to play solely to recover money already lost, without setting any clear limits for yourself.
Feeling anxious, irritable, or stressed when not playing, or turning to gaming as your primary way of coping with emotional pressure.
Feeling ashamed or needing to hide your gaming activity from family and friends out of fear of being judged.
Feeling the need to continuously increase your bet size to get the same level of excitement as before.
Tips for Setting Time & Budget Limits
One of the most effective ways to keep your gaming healthy is to set clear limits before you start. Here are some practical guidelines we recommend to all fl10 users:
- Set a daily or weekly budget limit — Set a maximum amount in MYR (RM) that you are comfortable spending, and stick to it without exception.
- Playtime Limit — Decide how many hours per day or week you want to set aside for gaming, and use phone reminders to help you stop right on time.
- Don't play when stressed — Avoid making betting decisions when you are feeling emotionally unstable, frustrated, or under significant stress.
- Regular Breaks — Take regular breaks during your gaming session to reassess the situation and make sure you are still in control.
Available Self-Control Tools
Fl10 provides several self-control options you can use to manage your gaming experience more effectively.
You can contact the fl10 support team to set daily, weekly, or monthly deposit limits on your account. These limits will prevent you from depositing more than the amount you have set within that period, helping you manage your budget with greater control.
If you feel you need a break from gaming, you can request a cooling-off period that will temporarily suspend your account access. This gives you the space to think more clearly and reassess your gaming habits.
For those who feel they need a longer break from gaming, the self-exclusion option lets you block access to your account entirely. Contact fl10 support at [email protected] for more details on how this process works.
Minor Protection
Fl10 takes its commitment seriously to ensure the platform remains inaccessible to anyone under 18. All new users are required to verify their age during registration, and fl10 reserves the right to request verification documents at any time.
For parents and guardians, we encourage you to take the following steps to keep your children safe:
- Never share your login details or account password with anyone, including family members.
- Log out of your fl10 account after every session, especially on shared devices.
- Install parental control software on devices used by children to block access to online gaming sites.
- Have open conversations with your children about the risks of gambling and the importance of managing money responsibly.
If you suspect an underage user is accessing the fl10 platform, please report it to us immediately at [email protected].
Seek Professional Help When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with gambling-related issues, professional support is always available.
Sometimes, the most important first step is simply opening up to a family member, close friend, or a counsellor you trust. You don't have to carry this alone.
A qualified counsellor or psychologist can help you identify the root cause of the problem and develop effective management strategies to overcome unhealthy gaming habits.
Joining a support group for individuals dealing with gambling problems can provide encouragement, shared experiences, and practical strategies from people who truly understand what you're going through.
The Ministry of Health Malaysia provides counselling services through the Talian Kasih hotline at 15999 for those who need mental health support, including issues related to problem gambling.
The fl10 team is also ready to help connect you with the right support resources. Reach us at [email protected] or visit the FAQ us.
Play Smart, Enjoy Every Moment
Fl10 is here to make sure your entertainment experience stays positive and safe. If you have any questions, we are ready to help.